Information we collect
Depending on how you use our website and services, we may collect:
- Your name, phone number, email address and delivery address.
- Order details, selected products, payment status and customer messages.
- Information you send through WhatsApp, phone, email or support requests.
- Basic technical information such as device type, browser, IP address and website activity.
How we use your information
We use customer information only where reasonably necessary to:
- Confirm, process, deliver and support orders.
- Communicate about stock, prices, payments, delivery and returns.
- Prevent fraud, protect our website and maintain transaction records.
- Improve our products, website, customer service and shopping experience.
- Send offers or updates only where you have requested or agreed to receive them.
- Meet applicable legal, accounting and regulatory obligations.
Payments
Online payments may be processed by an authorised third-party payment gateway. Risan Collection does not store your full card number, card security code or online banking password. The payment provider processes payment information under its own security and privacy practices.
When information is shared
We do not sell or rent your personal information. We may share only the information necessary with trusted service providers such as payment processors, delivery partners, website service providers and professional advisers. We may also disclose information when required by law, regulation, court order or to protect customers, our business or the public.
Cookies and website data
Our website may use essential cookies or similar browser storage to remember settings, maintain shopping features and understand basic website performance. We use a random, pseudonymous browser identifier to count visits and understand actions such as product views, cart additions and WhatsApp order clicks. This is first-party usage analytics, is not used for advertising, and does not confirm that a purchase was completed. You can restrict cookies in your browser, but some website functions may not work correctly as a result.
Data security and retention
We use reasonable administrative and technical measures to protect personal information. No internet service is completely risk-free, so absolute security cannot be guaranteed. We keep information only for as long as needed for orders, customer support, fraud prevention and applicable legal or accounting purposes.
Your choices and rights
You may ask us to confirm, correct or delete personal information we hold about you, subject to information we must retain for legal, accounting or legitimate business purposes. You may also ask us to stop promotional messages at any time. Contact us using the details on this page.
Third-party links and policy updates
Our website may link to WhatsApp, social networks, payment providers or other third-party services. Their privacy practices are governed by their own policies. We may update this policy when our services or legal obligations change. The latest version and update date will always appear on this page.