Return eligibility
You may request a return within 7 calendar days of receiving your order. The product must be unused, unworn, unwashed and in its original condition with tags, accessories and packaging included. Proof of purchase is required.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If an item is damaged, defective or different from what you ordered, contact us within 48 hours of delivery and provide your order details plus clear photos or a short video. Once verified, we will arrange a replacement or an eligible refund without charging return delivery costs.
Items that cannot be returned
For health, hygiene and safety reasons, the following are not returnable unless they arrive damaged, defective or incorrect:
- Opened cosmetics, personal-care products and hygiene products.
- Earrings and other pierced jewellery.
- Food, confectionery and other perishable goods.
- Items altered, washed, worn, used or damaged after delivery.
- Clearance, final-sale or personalised items where stated before purchase.
Change-of-mind returns
A change-of-mind return may be accepted only when the item meets the return conditions above. The customer is responsible for safe return delivery and its cost. Original delivery charges are not refundable for change-of-mind returns.
Order cancellation
You may request cancellation before the order has been dispatched. Contact us immediately by WhatsApp or phone with your order details. Once an order has been dispatched, it cannot be cancelled and the return conditions in this policy will apply. We may cancel and refund an order if an item becomes unavailable, a price is clearly incorrect, or delivery cannot reasonably be completed.
Refunds
Approved refunds are made to the original payment method whenever possible. Processing normally takes 7–14 business days after we receive and inspect the returned item. Your bank or payment provider may require additional time before the funds appear. Delivery charges are refunded only when the return is due to our error or a verified damaged or defective item.
How to request a return or cancellation
- Contact us on WhatsApp or call +94 75 378 8525.
- Provide your name, order details, reason and supporting photos where relevant.
- Wait for return approval and instructions before sending the product.
- Pack the item securely with its original packaging and accessories.
Products returned without prior approval may not be accepted. This policy does not limit any rights available to customers under applicable Sri Lankan law.