Delivery coverage
Risan Collection offers islandwide delivery within Sri Lanka. Delivery availability for the customer's location is confirmed when the order is reviewed through WhatsApp.
Delivery charges and timing
The delivery charge and estimated delivery period depend on the destination, parcel and courier service. We confirm these details with the customer before dispatch. No unconfirmed delivery price or arrival date is shown as guaranteed.
Cash on Delivery
Cash on Delivery availability is shown on each product and is reconfirmed before dispatch. Where COD is unavailable, our team will explain the payment methods currently available for that order.
Order and parcel updates
For a private order update, send your name, phone number and available order details through our official WhatsApp number. We do not display private customer or courier information on a public tracking page.
Damaged or incorrect parcels
Inspect the parcel promptly after delivery. If an item is damaged, defective or incorrect, contact us within 48 hours with the order details and clear photos or a short video. Eligibility is handled under our published return policy.